Sunday, December 5, 2021

Apple is officially letting people fix their own iPhones for the first time

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For the first time ever, Apple will officially support people repairing their own iPhones.

Self-service repair allows customers to purchase genuine Apple parts and tools and purchase instructions for using them when they need to repair their own phones.

As part of the new program, customers can, for example, repair broken displays or cameras or replace old batteries.

The new announcement comes under increasing pressure from the Right to Repair Movement, which argues that making it difficult to repair one’s equipment is unsustainable and unfair.

While Apple offers other ways to repair devices and the ability to trade in old devices for reuse or recycling, individual customers have not received official support if they want to do repairs themselves.

Customers are asked to ensure they can do their own repairs prior to receiving the parts and are guided through a series of documents to ensure they understand the full complexities of a particular repair. If the work goes wrong, customers can take it to official vendors to have a professional do it if they need to pay for the repair.

The new self-service repair program will stand alongside thousands of service providers, some of whom are Apple-authorized and some of whom are independent companies. In 2019 Apple launched a new program that gives the latter full access to official parts and tools.

Apple believes that visiting a professional repair provider remains the “safest, most reliable” approach “for the vast majority of customers.” The new service is intended “for individual technicians with the knowledge and experience to repair electronic equipment” as it can require precise and potentially harmful work with very small and complex parts.

If a customer chooses to carry out their own repairs, they will register online through a third-party provider. You will then be provided with the appropriate parts and instructions on how to complete the repair, and asked to return the defective parts for recycling – the final price will depend on when the parts were returned.

Self Service Repair will initially be introduced in the US for the iPhone 12 and 13. It will later come to Mac computers with M1 chips and will be rolled out to other countries in 2022.

Apple has stated that it worked on the repairability of these devices during the design process and that the newest phones are the most repairable devices it has made.

It initially offers 200 individual parts and tools that are available for the most common repairs – such as the display, battery and camera – of the two most recent iPhone lines. Support for other types of repairs will come later this year, Apple said.

“Providing better access to genuine Apple parts gives our customers even more choice when a repair is needed,” said Jeff Williams, Apple’s chief operating officer, in a statement.

“In the past three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools, and training, and now we have an option for those who want to do their own repairs.”

The terms of the guarantee remain the same. If a customer makes a repair and damages the device, it will affect the warranty, but the fact that the repair is made does not change or limit the ability to make other repairs later under warranty.

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