CHICAGO– Southwest Airlines is updating customers after collapsing operations last month.
The airline emailed customers Monday night outlining its recovery from the mountain of problems that hit during the peak travel season.
Southwest said it returned “virtually all bags” and processed nearly all refunds, CNN reported.
It has also engaged an aeronautics consultancy to “complete an assessment of the event and provide recommendations for additional mitigation elements that we should consider”.
The airline has budgeted more than $1 billion of its annual operational plan to improve and maintain its IT systems.
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Southwest said it canceled more than 16,000 flights between Dec. 21 and Dec. 31 and lost between $725 million and $825 million in revenue.